ShulCloud FAQ

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For more comprehensive information about Shulcloud and how it functions, please refer to the following FAQs:

Q: What is ShulCloud?

A: ShulCloud is an online "synagogue management software" trusted by over 900 synagogues in the US. It has been meticulously designed to cater to the unique requirements of synagogues and their members, encompassing account management, bill payment, record updates, membership directory, and more.

Q: How do I get started with Shulcloud for the first time?

A: You will receive an email containing instructions for logging in and creating or updating your profile. We strongly encourage you to complete this initial step as it will enhance the efficiency of financial transactions and communication. A helpful walk-through video is available here.

Q: How do I log in to ShulCloud?

A: Simply click on "Membership Portal Login" at the top-right corner of Happy Minyan's website. You can also watch a step-by-step video guide here.

Q: What should I do if I haven't received the email inviting me to create my profile?

A: Please reach out to us at admin@happyminyan.org, and we will promptly send you a new email invitation.

Q: I forgot my password, what should I do?

A: On the login screen, you'll find a "forgot password" button. Clicking on it will trigger an email with instructions to set a new password. If you don't receive the email, check your spam or junk folders. If the issue persists, contact us at admin@happyminyan.org, and we'll assist you.

Q: Can I update my personal information on ShulCloud?

A: Absolutely. Once logged in, you'll encounter the following options under "Account Information":

• "My Profile" – Edit various tabs with information about yourself.

• "My Family" – Modify or add information about your immediate family members.

• "My Yarzeits" – Add or update yahrzeits.

• "Edit My Directory Listing" – Control what is visible in the future private online Member Directory.

• "Edit my Address" – Update your address details.

Q: Can I make donations or payments through ShulCloud?

A: Yes, ShulCloud offers the functionality to make your annual pledge, designate donations, and manage payments from your account. Under "Financial Details," you'll find tiles related to payments:

• "Member Pledge" for making your annual pledge.

• "Donate" for making donations.

• "My Transactions" to review past payments.

• "My Payment Methods" for updating credit card or bank account ACH.

• "Pay My Bill" to view and pay outstanding bills.

• Video: How to Set Up a Recurring Payment on an existing bill in your account.

Q: Who can access my information?

A: OZ's ShulCloud system is exclusively accessible to HM members. Your financial information is viewable only by you and authorized administrative staff. We are actively working on launching a private online Member Directory, which will provide basic member information solely to HM members. Each member will have control over the information visible in the directory through the "Edit My Directory" tile within your ShulCloud account.

Q: Can I pay annual dues using my ShulCloud account?

A: Certainly, you can make your pledge and designate how your dues are paid through the "Financial Details" section in your account.

Q: Is my credit card information secure?

A: Yes, your personal and financial information is safeguarded. ShulCloud does not retain credit card information and employs SSL (Secure Sockets Layer) encryption for all payment transactions.

Q: Can I change my credit card on file or add a new one?

A: Yes, you have the flexibility to add an additional credit card to your saved payment methods at any time.

Q: What if I prefer not to make payments online?

A: You may continue to mail checks. Please send checks to the following address: Happy Minyan: 9311 W. Pico Blvd. Los Angeles, Ca 90035 . Be sure to include a note specifying the purpose of the payment, such as "Annual Dues for year 20XX" or "Contribution to Rabbi's Fund," etc. Please allow up to one week for mailed payments to be reflected in your account. If you plan to send a check with a renewal pledge form, mail it to Happy Minyan: 9311 W. Pico Blvd. Los Angeles, Ca 90035.

Q: How can I check my account balance?

A: Log in and click on the "My Transactions" tile under "Financial Information" to view your account balance. Keep in mind that payments made by cash, check, or through the synagogue office may take one week or more to appear in your account.

Q: How can I control what information is shared in the online Member Directory?

A: After logging in to ShulCloud, navigate to "Edit My Directory Listing." Here, you'll find a dashboard of options ("buttons") related to your profile, enabling you to manage the visibility of your information in the online directory.

Q: Can non-members use ShulCloud?

A: Non-members will have the ability to make donations and, in the future, register for events and classes.

Q: What if I still need assistance?

A: We greatly appreciate your patience as we transition to this new software. Our team is here to assist you in navigating the system. If you have any questions or require support, please don't hesitate to contact Andie at admin@happyminyan.org